Returns & Exchanges
At 3DMakerpro, we strive to ensure your 3D scanning experience is seamless, which is why we offer a 30-day return window for products in their original condition. If you are not completely satisfied with your hardware or software purchase, our dedicated support team is here to facilitate a quick resolution.
Initiate a Request
Contact our customer support team via the official 3DMakerpro help desk or email within 30 days of receiving your device to obtain a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the scanner and all original accessories, including cables and calibration boards, into the original factory packaging to prevent damage during transit.
Ship the Product
Affix the provided shipping label or use a tracked courier service to send your package to our designated regional service center for inspection.
Inspection and Refund
Once our technicians verify the item's condition and functionality, your refund will be processed back to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing